• Establish strong, trust-based relationships with clients and other teams within ShopVisible
• Drive customer loyalty and retention through excellence in customer service and support
• Inform SV platform enhancements and service offerings by listening to client needs and deriving
insights based on their needs and processes
• Identify and understand customer need, proactively provide solutions to avoid issues and
accelerate clients’ ability to achieve results
• Provide knowledge to our clients of the SV platform
• Work collaboratively with other departments, specifically with Client Services Managers to
coordinate client interactions and resolutions to their needs
• Communicate effectively with our clients to resolve issues without escalation and insure client
expectations are being met
• Identify and recommend client training and enhancement opportunities
• Maintain solid knowledge of the industry, including Search marketing, eCommerce, and online
retailing trends and news
• Willingness to learn a technical platform
• Ability to transfer and communicate technical information in simple, understandable terms
• Intuitive problem solving orientation and desire to ‘figure out’ problems
• Strong customer service experience or ability to navigate complex client organizations and
• Ability and desire to learn, understand, and apply new technologies to resolve customer inquiry
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients and so on.
*HND, B.Sc in any relevant discipline.
* Must be physically fit.
*Must be presentable
*Good written and verbal communication skills
PROCEDURE FOR APPLICATION:
Qualified Applicants should apply using any of the following procedures.
1. Comment your CV or Resume to the comment box.
2. Send your CV and Cover Letter to hr.fairglobal @gmail.com
3. Send your name, contact number, qualifications and post applying for to the message box or the ADMIN’S Phone number displayed in this advert ( )
4. Upload your CV
5. Must reside in Lagos State.
You are allowed to call the Admin Officer at the number given 9AM - 6PM MON – SAT ONLY.
Please note that only short-listed candidates will be contacted.
Note: Please note that applying more than once would lead to outright disqualification. All calls/ inquiry should be between working hours and days